Refund policy
Nantucket Community Sailing (NCS) accepts returns for items purchased through our online store for exchanges only. NCS will accept your exchange of unworn, unwashed, unaltered merchandise within 30 days of the original purchase with the original receipt of purchase. Merchandise may be exchanged at Nantucket Community Sailing main office location or by mail.
- Please note that any Final Sale merchandise is not eligible exchange. Nantucket Community Sailing reserves the right to change this Returns and Exchanges Policy at any time.
- Any shipping and handling fees are non-refundable. Washed or worn merchandise cannot exchanged unless defective.
- Please allow 3 - 4 weeks to receive your exchange. Nantucket Community Sailing is not responsible for customer returns that are not received.
How to Exchange your item:
If your purchase isn't quite right, we'll save you time with our Rapid Exchange Service. Simply call us at 1-508-228-6600 and we'll immediately place an exchange order for you, charging your preferred credit card. Once we receive your returned items we will credit your account.
When sending an exchange back to NCS, please repack the merchandise in the original packaging, and enclose the original packing slip and note why the exchange is being made. Mail the package to the following address:
- USPS: Nantucket Community Sailing - ATTN: Returns, P.O. Box 2424, Nantucket MA 02584
- UPS/FedEx: Nantucket Community Sailing - ATTN: Returns, 4 Winter Street, Nantucket MA 02554
Packages must be returned pre-paid using an insured shipping method. Sorry, we cannot accept COD deliveries.
Questions? Please contact us at 508-228-6600.